elitepokemonboxes.com

  • Free Shipping On All Orders above $299
  • Authentic Products
  • Worldwide Delivery

Shipping & Returns Policy

Last Updated: January, 2026

Thank you for shopping at ElitePokemonBoxes.com. We strive to provide fast, secure, and reliable shipping for all our authentic Pokémon TCG products.

1. Shipping Policy

Shipping Options & Times (United States):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days
  • Express Shipping (UPS/FedEx): 1–2 business days

Free Shipping on all orders over $299 within the continental United States.

International Shipping:

  • Available to most countries worldwide.
  • Delivery time: 7–21 business days (depending on destination and customs).
  • International customers are responsible for any customs duties, taxes, or import fees.

Order Processing:

  • Orders are processed within 1–2 business days after payment confirmation.
  • All products are carefully packaged with extra protection to ensure safe delivery.

2. Returns & Refunds Policy

We accept returns within 14 days of delivery under the following conditions:

  • Item must be unopened and in its original sealed condition.
  • Product must be in the same condition as received.
  • Customer must contact us first for a Return Authorization Number (RMA).

Non-Returnable Items:

  • Opened booster boxes or packs
  • Single cards (sealed or graded)
  • Customized or special order items
  • Items damaged due to customer handling

Refund Process:

  • Once we receive and inspect your return, we will process your refund within 5–7 business days.
  • Refund will be issued to the original payment method.
  • Original shipping fees are non-refundable.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

4. How to Return an Item

  1. Contact us at support@elitepokemonboxes.com with your order number and reason for return.
  2. Wait for our Return Authorization (RMA) number.
  3. Ship the item back to the address provided (customer pays return shipping unless item is defective).

Important: All Pokémon products are factory sealed. We cannot accept returns for products that have been opened.